Returns & Exchanges

At xTool, we stand by the quality of our laser cutters and engravers with a 30-day money-back guarantee to ensure you have the best creative experience. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the machine and all original accessories in the original factory packaging to prevent damage during transit and ensure a full refund.

• 3.
  Ship to xTool

  Affix the provided shipping label or use a traceable carrier to send the item back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund to your original payment method within 5-7 business days.